DISGUSTING CUSTOMER SERVICE!!!!

HELLO PETER SHOULD GIVE A NEGATIVE STAR OPTION!

BY FAR THE MOST DISGUSTING COMPANY I HAVE EVER DEALT WITH!!! THIS IS NOT EVEN THE FIRST TIME COMPLAINING ABOUT NU DEBT MANAGEMENT WHICH FRUSTRATES ME EVEN MORE!

BESIDES THE CALL CENTERS PATHETHIC CUSTOMER SERVICE, I HAVE TO DEAL WITH AN INDIVIDUAL BY THE NAME OF MILLICENT NDIYA (***) WHOM I AM CONVINCED HAS NO IDEA WHAT'S GOING ON!

I UNDERSTAND THAT THERE IS A WAITING PROCESS AS MTN NEEDS TO CONFIRM THE PAYMENT IS RECEIVED ON THEIR SIDE ETC BUT I HAVE EMAIL PROOF FROM MILLICENT NDIYA STATING IT TAKES 2 WEEKS TO CLEAR. ITS BEEN EXACTLY 2 WEEKS SINCE I MADE MY FINAL PAYMENT TOWARDS MY MTN ACC AND I HAVE YET TO RECEIVE EVEN A RECEIPT OF ACKNOWLEDGEMENT.

WHEN I CALLED THE CALL CENTER THE AGENT WHO ANSWERED ASSURED ME THAT THE LETTER WILL BE READY LATEST BY FRIDAY THE 8TH OF DECEMBER 2023, BUT WHEN I CALLED THIS MORNING, THE AGENT SAID THEY ARE STILL WAITING FOR A PAYMENT TO MADE!!! I AM ABSOLUTELY DUMB FOUNDED BY HOW UNPROFFESSIONAL AND INEFFICIENT THE EMPLOYEES OF NUDEBT MANAGEMENT ARE!

WHEN NUDEBT MANAGEMENT WANTS THEIR PAYMENTS THEY WILLING TO CALL, EMAIL AND SMS OVER A 100 TIMES A DAY BUT SOMETHING AS SIMPLE AS A PAID UP LETTER TAKES 3-5 BUSINESS WORKING YEARS WITH NUDEBT MANAGEMENT!

ABSOLUTELY DISGUSTING TO BE HONEST!