NN
Ntokozo N
1 reviews | Active since Dec 2015
12 Dec 2015, 13:57
Debit order without consent or notice
Debit order went off on my bank account. I have never been contacted by this company, only saw the name on my bank statement. According to your own staff members, you only do debit orders if you have a garnishee order against a person and you certainly do not have one against me. AND this amount is in respect of a Telkom contract which I did not open and I have opened a ***** case with Telkom about it. FYI, I stopped and reversed the debit order.
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Nu Debt Management's replyOfficial
14 Dec 2015, 15:44Hello UsernameNtokozo,
We acknowledge the receipt of your complaint.
Kindly be advised that NuDebt Management is a debit order service provider acting on behalf of Telkom mobile.
We receive handover files from Telkom mobile to debit.
Please note that these specific accounts are handled by our Administration department and not the call centre.
It is for this reason that the call centre was unable to trace your account on our system.
For more information on the debit order running on your account, kindly contact Telkom Mobile on ***80
Kind Regards
NuDebt Management (Pty) Ltd.
We acknowledge the receipt of your complaint.
Kindly be advised that NuDebt Management is a debit order service provider acting on behalf of Telkom mobile.
We receive handover files from Telkom mobile to debit.
Please note that these specific accounts are handled by our Administration department and not the call centre.
It is for this reason that the call centre was unable to trace your account on our system.
For more information on the debit order running on your account, kindly contact Telkom Mobile on ***80
Kind Regards
NuDebt Management (Pty) Ltd.
Nu Debt Management's reply14 Dec 2015, 15:44
Official
Hello UsernameNtokozo,
We acknowledge the receipt of your complaint.
Kindly be advised that NuDebt Management is a debit order service provider acting on behalf of Telkom mobile.
We receive handover files from Telkom mobile to debit.
Please note that these specific accounts are handled by our Administration department and not the call centre.
It is for this reason that the call centre was unable to trace your account on our system.
For more information on the debit order running on your account, kindly contact Telkom Mobile on ***80
Kind Regards
NuDebt Management (Pty) Ltd.
We acknowledge the receipt of your complaint.
Kindly be advised that NuDebt Management is a debit order service provider acting on behalf of Telkom mobile.
We receive handover files from Telkom mobile to debit.
Please note that these specific accounts are handled by our Administration department and not the call centre.
It is for this reason that the call centre was unable to trace your account on our system.
For more information on the debit order running on your account, kindly contact Telkom Mobile on ***80
Kind Regards
NuDebt Management (Pty) Ltd.