Complaint Against NuDebt Management (Pty) Ltd

Without Prejudice of Rights

I am writing to express my concern and dissatisfaction with the debt collection practices employed by your organization, as evidenced by the recent communication received from your collections department. The purpose of this letter is to highlight specific issues and request immediate action to address these concerns.

Security of Personal Information: I am concerned about the security of my personal information. NuDebt Management's communication openly displays sensitive details, and I recommend the implementation of a more secure method, such as encrypted attachments with password protection.

Incomplete Payment Information: The email lacks essential details, specifically the name of the bank account into which payments should be made. This omission raises transparency and accountability concerns. To facilitate prompt and accurate payments, I request that you provide the complete details of the bank account, including the account name.

Furthermore take note of the following: I have made a payment directly to rain Networks through their web portal. Please refer to the attached confirmation from your client, The reason for this direct payment is due to the lack of disclosure of the bank name in your communication. Additionally, when attempting to make a payment through your online portal using my ID number, the process did not proceed as expected. I kindly request that you investigate and rectify any technical issues to ensure a seamless payment process for your clients.

Communication with Rain Networks: I initiated contact with Rain Networks on 29 July 2022 to cancel my contract, providing the necessary one-month notice (Call ***). Despite my efforts, I was only informed on October 24, 2022, that my account had been handed over to your agency. This delayed communication is unacceptable. I request access to the call recordings from my interactions with Rain on July 29, 2022, and the follow-up on September 5, 2022, to verify the details of my cancellation notice.

Lack of Communication Since Account Handover: Since the handover of my account to NuDebt Management, I have not received any communication regarding the outstanding balance. Furthermore, I have not received calls from Rain Networks since last year. I request clarification on the status of my account and expect clear and timely communication regarding any outstanding amounts.

Inclusion of Registration Information: I strongly suggest that all future communication from NuDebt Management includes your registered number as a debt collecting agency. This information is crucial for transparency and will assist me in filing a formal complaint with the Council for Debt Collectors.

Yours sincerely,

Janet Homann