Bad attitude

I no longer have a television set but paid my annual fee with interest on 31 October this year. I dealt with a lady named Talita. Just for the record my reminders and statements were sent to an address that o don’t even reside at... Proof of payment was sent to both Talita and SABC TV licenses. They have still not updated my account. Talita does not respond to e-mails or messages. I then spoke to Elaine who confirmed that my proof of payment was received and assured me that it will be resolved and that she will personally respond to me via e-mail - I am still waiting for that, no surprises there. And both of these ladies are team leaders. As of this morning I revceived yet another reminder to pay my tv license. I’m not sure who is more dumb - Nu Debt Management or SABC TV Licenses.