Appalling and unprofessional customer service.

I received an sms for my tv licence account of which i made payment arrangements to pay over two months. I did that exactly that. A month later i get another sms saying i still owe them, at this point I'm thinking its a mistake so i ignore the sms.The sms becomes frequent and starts getting out of hand, so i call in. The guy i spoke to Thato Mo***eng was not at all helpful, instead he was attacking me and being very unprofessional on his speech, getting agitated by the disrespect i request management and he tells me they are not available.I do ask for a specific person i can talk to next time & he drops the cal on me. Following day i get the same sms, this time i get through to Pontso Tuge who is just as defensive, rude and tells me \ Unfortunately the person i original spoke to didn't explain everything to me