100% collection fee on a d/o that was never run

I am still waiting for Telkom and Mobile talk to call me.<br> Telkom ran a debit off my account for my tablet data package of R259 but failed to run a debit order for my voice package. Who's fault is that, there was money in the account but no attempt to run a debit??????<br> NuDebt run a collections agency that collect on behalf of such *********** companies and find it good business practice to double the amount owed and run a debit order.<br> Firstly, CPA allows for a fair collection fee on derelict accounts and / or poor history to charge 10% covering collection costs incurred to make such collection?<br> I have yet to be contacted by phone, post or email informing of the arrears and the way forward.<br> Let me remind you of the following: 1. Telkom NEVER attempted to collect the money (run a debit order) from my account. 2. Amount that Telkom never tried to get gets handed over immediately and NuDebt simply run a debit order for R1300 which is double the amount owed. 3. The voice package Telkom is trying to have collected is null & void as Mobile talk misrepresented and **** which was confirmed with Sandile (Agent from Mobile talk). TelkomZA, Mobile talk and NuDebt are corporate *********.