********* BUSINESS PRACTISE. TERRIBLE AND UNPROFESSIONAL AFTER SERVICE OR RATHER NO AFTER SERVICE AT ALL

CAFE BLINDS WERE INSTALLED AT MY HOME IN APRIL 2016. ON INSTALLATION WE EXPERIENCED ISSUES OF THE BLINDS NOT BEING INSTALLED CORRECTLY. WITH DIFFICULTY AND A DISPUTE THE BLINDS WERE FINALLY INSTALLED CORRECTLY. THE FIRST ZIP BROKE IN MAY 2018. I MADE CONTACT WITH PAUL THE OWNER OF NTX/ZAVAS TO REPORT THE ZIP THAT BROKEN. AFTER NUMEROUS PHONE CALLS AND MESSAGES PAUL FINALLY CAME TO HAVE A LOOK AT THE ISSUE AT HAND AND ADVISED THAT WE WILL HAVE TO PAY AN AMOUNT OF R600 FOR THE REPLACEMENT OF ONE ZIP. THE BLIND WAS PICKED UP AND TAKEN FOR THE ZIP TO BE REPLACED. THE BLIND CAME BACK IN A WORSE OFF CONDITION. THE WINDOWS MADE OF PLASTIC WERE HORRIBLY SCRATCHED. IT TOOK US WEEKS TO POLISH IT AND STIL ITS NOT SCRATCH FREE. I CALLED PAUL AND RELATED THE FACT THAT THE PLASTIC WAS BADLY SCRATCHED ON RETURN FROM HIS WORKSHOP. HE COMPLETELY IGNORED MY REQUEST TO COME AND HAVE A LOOK AT THE SCRATCHES. TO DATE HE HAS NOT COME TO VIEW THE DAMAGE DONE BY HIS STAFF. A MONTH AFTER THE REPLACEMENT OF THE BROKEN ZIP, ON THE SAME BLIND ANOTHER ZIP HAD BROKEN. SADLY YET ANOTHER ZIP HAS BROKEN ON ANOTHER BLIND AS WELL. I CONTACTED PAUL AGAIN WHO PROMISED TO SEND HIS STAFF TO CHECK IT OUT. HE ADVISED THAT SOMEONE WOULD COME THROUGH BUT DID NOT HONOUR HIS WORD. AGAIN AFTER NUMEROUS CALLS HE MADE EXCUSES AND DIDNT PITCH. I THEN CALLED HIS WIFE NOMSA WHO IS BASED AT THE OFFICE AND HANDLES ADMIN. SHE SENT OUT 2 GUYZ. HER STAFF ANALYSED THE ZIPS AND SCRATCHES AND AGREED THAT THE BLINDS WERE TOO TIGHTLY STITCHED THEREBY THE ZIPS BREAKING. THEY ALSO AGREED THAT THERE WERE NUMEROUS SCRATCHES ON THE PLASTIC THAT ARE THE WINDOWS. AFTER A FEW MINUTES I GOT A CALL FROM A LADY AT THEIR OFFICE ADVISING THAT I WILL HAVE TO PAY AN AMOUNT OF R3000 ODD TO FIX THE ZIPS AND THE SCRATCHES. I REFUSED ADVISING HER THAT THE TIGHT STITCHING WAS THEIR MANUFACTURING FAULT AND NOT MINE. I ALSO MENTIONED THAT PAUL WAS WELL AWARE OF ALL OF THESE ISSUES BUT DID ABSOLUTELY NOTHING. IT WAS A WEEK AND I DID NOT HEAR FROM NOMSA OR PAUL.ON CALLING NOMSA ADVISED THAT ONLY THE 1 ZIP THAT BROKE AGAIN WOULD BE REPLACED BUT NOT THE OTHER AND THE SCRATCHES AND TIGHTNESS WILL HAVE TO BE FOR MY ACCOUNT SINCING ITS BEEN A YEAR ALREADY. I TRIED TO EXPLAIN THAT THE ONLY WAY WE NOTICED THAT THE BLINDS WERE STITCHED INCORRECTLY WAS WEN THE ZIPS STARTED BREAKING BUT SHE WOULDNT LISTEN TO REASONING. I THEN AGREED ON THE ONE ZIP BEING REPLACED AND SHE WAS TO SEND SOMEONE OUT TO COLLECT THE BLIND. TO DATE NO ONE HAS COME OUT. I MADE 2 TRIPS TO THEIR PLACE OF BUSINESS BUT DID NOT GET TO MEETING PAUL NOR NOMSA. IVE TRIED TO CALL THEM EVEN LEFT MESSAGES WITH THEIR STAFF BUT THEY HAVE NOT RETURNED MY CALLS. WHATS WORSE IS THAT THEY ARE NOT TAKING MY CALLS EITHER.