NTT Volkswagen Kimberley - Stay away

I am struggling with VW since August 2018. Luckily NTT took over and it seemed as if there was light in the tunnel, but I was wrong. My vehicle has been standing at NNT Kimberley since 6 March 2019 where I was told that they will assist with another vehicle. Since then there are allot of excusses when I choose a vehicle. I feel as a client this is very unfair for I pay for a vehicle that is their possesion without any real assistance. Its going for four months now and still waiting. The service is pathetic and to be honest, I as a client feel very unfairly treated. I there laid a formal complaint at the consumer court for there was an expectation set which has never been met.