Complaint about pathetic service at NTT VW EAST LONDON

Good day Mr Van Zyl,

I am well and I trust you are doing great.

Initially when I bought my car, it had a factory fault. The air conditioner was evacuating the (A/C) water inside the car, resulting in dampness inside my vehicle and an unbearable odour. I took it for valet trying to sort out the smell and dampness, paying exorbitant prices in the process.

I reported this problem to the NTT VW branch in East London numerous times but to no luck. Eventually through my persistence they have managed to sort it out. I never enjoyed driving my vehicle from brand new, due to the pathetic service rendered by your office, NTT East London.

This has badly affected me financially as I had to drive to and from Mthatha where I reside. This has unnecessary also increased my kilometer reading.

Secondly, the gear box was not selecting the gears properly. I also experienced the same pathetic service as above from your office.

Thirdly, my vehicle had a funny noise from the rear wheels (drums) when I'm applying the breaks or reversing. I've also reported it a long time ago. I was told that it's caused by the dust. Probably it's going to be fine as time goes on but the problem continued. I went back to inform them and they sorted it out.

Imagine, getting that kind of a comment (advice) from a professional in a car dealership.

Finally yesterday, after a lengthy argument with Dene, she promised to sort out this problem. Funny enough though, she told me that it will take them a week to fix it.

Contrary to what her colleague, a white gentleman who's a floor manager who said it will take them a day to sort it out.

I asked her to assist me with the courtesy car, that's when she started to be rude with me. Informing me that I'm not entitled to the courtesy car, I should ask it from my insurance.

This was strange to me as my vehicle is still under warranty. The insurance won't issue me with a courtesy vehicle as I was not in an accident nor had a mechanical breakdown. I tried to explain that to her but to no luck.

I am sick and tied of always have to fight with your staff members in order to get a proper service.

Please intervene, this is too frustrating. Perhaps it is because I'm black, that's why I'm treated like this.

I am going to vent out my frustration on Hello Peter website.

Kind regards

Okuhle Mzuku

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