NTT Volkswagen & Audi Paarl
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
NTT Volkswagen & Audi Paarl
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|1 Reviews
Oct '25 - Sep '26
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Recent reviews (1)
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Ephenia M
1 reviews | Active since Jun 2024
19 May 2026, 13:58
Complaint Regarding Defective Wheel Caps on My 2023 Polo Vivo
Hallo Peter, I purchased my brand-new 2023 Polo Vivo from VW, and as a first-time driver I did not have much knowledge about cars at the time. Recently, after almost two years, I noticed that the wheel caps on my vehicle appear to be **** or improperly fitted, as they look pasted on and glue is visible from the inside. The wheel caps are also starting to come off. I raised this matter with the sales manager at Paarl VW, but instead of assisting me, I was informed that I am the one who tampered with the wheel caps and that I would need to replace them at my own expense for R2600. However, when I took the vehicle for a service in Vredenburg, the staff there also noticed what appears to be a factory fault. Unfortunately, they advised that they are unable to assist further because the vehicle was not purchased through their branch. I am disappointed by the way this matter has been handled, especially considering that the vehicle was bought brand new and I have never tampered with the wheel caps in any way.
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Ephenia M
1 reviews | Active since Jun 2024
19 May 2026, 13:58
Complaint Regarding Defective Wheel Caps on My 2023 Polo Vivo
Hallo Peter, I purchased my brand-new 2023 Polo Vivo from VW, and as a first-time driver I did not have much knowledge about cars at the time. Recently, after almost two years, I noticed that the wheel caps on my vehicle appear to be **** or improperly fitted, as they look pasted on and glue is visible from the inside. The wheel caps are also starting to come off. I raised this matter with the sales manager at Paarl VW, but instead of assisting me, I was informed that I am the one who tampered with the wheel caps and that I would need to replace them at my own expense for R2600. However, when I took the vehicle for a service in Vredenburg, the staff there also noticed what appears to be a factory fault. Unfortunately, they advised that they are unable to assist further because the vehicle was not purchased through their branch. I am disappointed by the way this matter has been handled, especially considering that the vehicle was bought brand new and I have never tampered with the wheel caps in any way.
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