COMPLAINTS

Hello Peter On the 5th of March 2019, I took my car to Toyota hazyview for ulternater replacement, we collected the car ot the 8,on the 21st of March the car stuck on N12 Delmas on the way to joburg my husband opened the bonnet only to find that there's no v_belt, it breaks along the way, insurance people was called, towed the car to safe place since it was holiday, on the 26 the car was towed to Toyota boksburg, I called my service advice at hazyview by the name of zandile I explained my situation to her since we only drove that car for a week after they worked on the car and it was first time driving long distance, boksburg Toyota they took the engine to their engineers for diagnostic, and told me the engen is damaged because the car overheated, and they further explain that the vbelt break because it looks like it was not flowing freely it was not properly fitted nd too tight after replacing ulternater that myb be the cause of it to break,, I met with Mr gouws the manager at hazyview he promised to do some investigation and come back to me, after a week I called him nd remind him about the matter he then called me the following day says they are not taking responsibility since we drove that car for a week nd thousand kilos after car left their premises, and innovation insurance warranty also refused to fix the car, when i called them they said i must deal with hazyview Toyota because they are the once who worked on the car a week ago, they not goner take responsibility for yoyota s faulty,, i reported the case to my legal advice team they approached hazyview branch they gave him the same respond that they told me, he took the matter to Toyota SA 3weeks ago til today there s no response,, hope ello Peter Wil help me I'm so helpless since is my only car.

M. M MTHOMBENI