VW's pathetic Service delivery

I bought my VW Jetta brand new at Southey Street Kimberley in 2016 and since then I have been experiencing problems with my sunroof. My vehicle has been in and out of VW Kimberley without any success and has become a huge concern for me due to the fact that I have been inconvenienced since then. In August 2017 my vehicle went in for repairs on the sunroof again and they had an accident in the workshop of VW Kimberley and just fixed the vehicle, but did not take into account of the impact it would have on the resale value of my vehicle. I did report the matter to the ombudsman and is still awaiting feedback. Recently I took the vehicle in again for the Sunroof only to find out that there were dents on my roof. Now I am told I checked the vehicle with the service advisor when it was ready for pick up, but even now the dents cant be clearly seen during the day but at night it is very visible. All I want is for VW Kimberley to take ownership and fix my vehicle for this is getting out of hand and I am still not satisfied with the answers that they are giving me. Not even VW South Africa can assist me! I personally feel very humiliated and discuss-ted by VW's service and handling of clients.