Toyota Hoedspruit needs to go for Customer service courses

Absolutely terrible, my company vehicle's air-conditioning stop working, took the car in, in working hours on Wednesday @ 11h00am explained the situation, they said they will look at it and then after 1 hour of sitting there they said they couldn't fix it, I then said because I'm from Nelspruit I will take it to Toyota Nelspruit and they can look it it, I then asked them to bring the car around so I can go and then again after asking and asking another hour later still waiting for the car. At this point 2 hours later I walked outside and around the workshop corner were the car stood, nobody around, everyone ignored me I climbed into the car and drove off.... They are absolutely flippen useless