NTT VW EAST LONDON HORRIBLE TREATMENT

Last year in July I took a VW Crafter to the dealership for a diagnostic check as I had recently bought a new turbo and fitted it into the vehicle. However the turbo was not boosting.

Sabelo Mfaniso (VW manager) then requested to see the invoice of the purchased turbo, I provided it to him and he was satisfied (I made him a copy of the invoice so everyone understood it could be faulty). I was then later informed by him and a technician that the turbo wouldn't work as it was an aftermarket part and that I had to buy an original one from them for the vehicle to boost.

I then requested a quotation from them and said I will need the owner of the vehicle to approve the costs and in return we will return the new turbo we had bought so we can get our refund after calling the parts place and them agreeing to that.

In our WhatsApp messages Sabelo Mfaniso agrees to return the turbo after replacing it with their own so we can receive our R10 000 refund from the other spares place.

After fitting the vehicle with a new turbo, VW somehow lost the turbo I needed to return for my R10 000 refund.

After numerous back and forth at the dealership, my issue is yet to be resolved. I even informed the dealer principle (Paul) and he said he will investigate.

I have never been unable to reach Paul ever again. When I call, they say he will get back to me. When I visit the dealership, they say he is not available. I even wrote comment/complaint on NTT website to no reply.

This treatment has, frustrating, horrific and upsetting since I'm a "small guy" in their eyes.