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Cornelia V

1 reviews | Active since Feb 2021

18 Feb 2021, 06:51

NTT Nissan Newcastle horrible experiences, no more Nissans for us.

Yesterday was the last time I will try to support Nissan. After NTT Nissan Newcastle's latest horrible service, we will never again buy a Nissan. Never. To the manager - go read up on the POPI Act, send your employees for a course in customer service and bid clients farewell. Your employees don't even treat customers the same - a neighbour who was there at the same time was appalled and why do we have to present a drivers licence to be scanned to go in, but our neighbour does not have to? From the moment we set foot in the franchise till we left, only one guy treated us in a friendly manner (who doesn't even work in the division we wanted assistance in and he helped us). Only one. ONE. Others just walked past us. The 3 Nissans we do have? Will be the last. And guess what? The previous times we went to NTT Nissan Newcastle? It was the same horrible service. From employees rather standing around chatting to each other, thinking we don't understand them, to treating customers badly. We went in with smiles, came out feeling done-in and upset - because of the behavior of those working there.

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