NTT NISSAN BAD AFTERSALES

I am writing with such disappointment from a service I have received from NTT NISSAN SECUNDA.

I bought a vehicle from NTT Nissan Secunda. Initially I wanted a demo or a used vehicle because my budget was very tight and could not afford a brand new bakkie for my business.

I got in touch with a salesman who assisted me and I am very happy with his service I would buy a car from him again. But while he is still working at NTT Nissan Secunda I don't think I ever will.

To cut the long story short, we ended up deciding on going for a brand new Nissan NP300 2.5TDI bakkie and I got an approval for the vehicle. The deal then was escalated to the Finance and Insurance person within NTT Nissan Secunda to handle the finances and assist us with arranging insurance. The vehicle I requested from the sales man had all the features that I needed on the vehicle because of the nature of my business.

The FnI lady gave me a call and explained that the deal was approved and unfortunately the deal was over my budget by R900. I told her I cannot take this deal because it's too much for me I will not be able to afford this instalment. The FnI lady told me via telephone that she will give me a call a bit later she will see what she will do.

She then came back to me and said she managed to get me a deal within my budget and I was very excited and we went through with the sale. The vehicle was delivered to my home by the sales man and my partner received the vehicle. When I got home I found the vehicle does not have all the extra I requested which are a need for my business.

I called the sales man and to my surprise I was told that the FnI lady said that I told them to remove a nudge bar which I never did. So which means that for her to fit the vehicle within my budget she had to remove some of the extras I requested. But the sad part is that she did this without my knowledge just to get the deal through and they reach their targets or whatever.

I complained about this and told them that I never agreed to them removing the nudge bar and I was told that they will come back to me. The FnI lady never came back to me, she never communicate any findings or resolutions to the matter. So now that the deal was sealed she never cared about anything I was complaining about. I kept on calling the sales man and then he finally told me that the nudge bar will be ordered for me they have found out that the mistake was on the FnI lady for removing an extra without my knowledge.

Then I was told that the nudge bar has been delivered and I can bring in the vehicle so it can be installed on the vehicle. Today the 24th February 2020 I send one of my guys to have the nudge bar installed on the vehicle. BOOOOOOM when he gets to NTT Nissan Secunda he is told that I must PAY for the nudge bar. I was really shocked by this, to think that I had to send someone to drive all the way from Centurion to Secunda to get a nudge bar and then am told that NO I have to pay for it. I am really not happy with the service I received from NTT Secunda and would like to be assisted to pursue this matter till we get to a resolution. They are claiming that they have recordings and email where I gave them persmission to remove the nudge bar, but when I ask for those recordings or email just to satisfy myself they cannot provide. This is really not good. I cannot be treated like this as a client. This is really bad. Where will I get money to pay for a nudge bar. The car without a nudge bar is useless to my business. I cannot use it without the nudge bar.