Nissan Bloemfontein

I had an appointment for this morning to take my vehicle to Nissan Bloemfontein. The reason for the visit was a recall due to the safety of the vehicle's airbag. I made the appointment last week, and confirmed it for this morning (Tuesday). I subsequently received 2 sms messages confirming my appointment. After adjusting my early morning routine in order to get the vehicle all the way to the Nissan garage, the following happened: 1) There was no proper flow in terms of the Nissan garage booking in the vehicle. I had to stand around for approx. 10 minutes waiting to be helped. 2) I was eventually helped by somebody who came across as very arrogant and also mis-informed. The person told me that he did not know I was going to arrive this morning, and that they don't have all the parts to fix the problem, for which the vehicle was recalled. 3) I told him that I formally made the appointment, and that they should have advised me about the delay in receiving the parts.

I left the garage and am very disappointed with the level of service received. Not only did this morning require me making plans to change the personal matters I had to attend to, but I also arranged with a colleague to pick me up at the garage. I now also have to face it doing all of this all over again, when the garage eventually have the required part. If only I was contacted to be advised about the delay, I could have avoided this morning's unhappiness.