Disappointed and very upset

I cannot even begin to express my disappointment and disgust at how NTT VW Mastercars East London conduct their business ??? ********* with absolutely no regard for their "customers". I regret trusting those people with my car and more so trusting that they knew the difference between right and wrong! Nonsensical excuses that made me sick to my stomach. How on earth does it make sense for me to take in my car for my bonnet lever handle and come back with a boot that does not close. Then I get a response saying "unfortunately there's nothing we can do, you have to book it in again to get the boot fixed ".

That time no one bothered to call and tell me that there was an issue with my boot! I make the discovery as I'm driving off, I see my emergency light on and take it back immediately. The guy takes it back into the workshop then states that it's an electrical issue or something but I will need to pay to get it fixed. When I left the car the boot was opening and closing fine, I know coz I opened it to put my stuff in. I am then informed when I request for video footage that regardless of what comes up on the footage I will still be liable for the repair of my boot because I left its my car and I cannot prove that they had anything to do with the fault on it now. How great it is for big companies to take advantage of their "customers" right.