Complaint

Hi,

I took out a pre-owned warranty with Innovation Group. I had to take my car to a dealership for repairs as it had a problem. My claim was declined by Innovation group due to then not inspecting the car before the repairs. I was not aware that they have to inspect the car before repairs are done on th car. I am disappointed by Innovation group for the decline and Ntt VW King Williams Town - now y car is still at VW because this has not yet been sorted out.

Assistance with regard to this will be appreciated.

Regards Ziya