Bad Service When Door Was Damaged During Fixing - Paarl

<p>I took my VW Touareg in for an airbag fault. It was only there for 3 hours, but when I picked it up, the soft chrome on the right door was covered in puk marks, even some harder showing on the varnished wood. The left door had about 3 of these marks on it. It was very windy that day, so if it was the door keeping on pushing onto a ***** driver tool box, or what ever it was, I don't care, what I care about is my beautiful SUV was damaged!</p> <p>I'd tried to contact the manager on duty for 2 weeks, sent him photos, and after phoning the other head of services manager, I finally got an unprofessional reply from him over whatsapp saying they didn't work on the door, they worked on the right seat airbag, therefore they cannot be held responsible. I asked for my quality check that they should have done before hand to jot down anything when it came in, but received no reply.</p> <p> </p> <p>I took my other bakkie to Ford this morning, received a quality check-list to sign, was assured cameras were everywhere in case anything went wrong, and received customer service documents. This was honestly chalk and cheese. Two guesses which brand of car I'm purchasing next.</p>