Bad customer service

Took my car for a service NTT Klerksdorp and they did me bad from the get go. Lady from front desk with a walking device(Tablet) goes to my vehicle after I was offered a coffee with no milk as they were not organised in the morning, she comes back and tells me my vehicle is not taking my car as it’s not booked for service. I tell her it’s booked I have proof on my phone. She checks on her computer and says oh I see. No sorry or whatsoever from her. She just said it’s not on her walking device.

She asked me if am going to need a shuttle service and as usual I said yes to Potchefstroom. She tells me she’s not going to take me there. I thought it’s a joke because I’ve never encountered such before. She then tells me that they don’t offer shuttle service to Potch on Mondays. She asks me who booked me on Monday. Mind you she’s looking at the system but she’s asking me. I told her I don’t know the last I was talking to on the phone but if she doesn’t have the name on my system it’s not my problem. Problem is that I was not told that info prior my bookings. She then said okay but I am not taking you to Potch. I asked for a manager. She came with a guy who wanted to explain expenditure for shuttle service and not considering issue at hand that their fault is that I was not told about shuttle service issues when I was doing bookings. He told me I will have to transport myself back if he takes me back to Potch. Which it was going to inconvenience me and I refused that offer.

The guy then asks me to wait a second as he’s going to consult. He comes with another gentleman which he suggested if possible I wait for a little while so he can prioritise my car to be serviced 1st then I can go as quick as possible. I agreed with terms that by 10:00 latest 10:30.

Waiting room is extremely cold. It’s small. No charging pots. Just coffee and ****in.

I was waiting with no updates until I asked around 11am what’s the issue. The lady only goes and check and she tells me they’re done just need to test drive the vehicle. After a little while I go check again then I am told to just wait extra 5 min as they’re just cleaning inside the car. Which took them 20 min from 5 min I was asked to wait.

Finally I was given the car which costed me to cancel other commitments and I wasn’t happy at all. I will prefer Vereeniging NTT to Klerksdorp. I will not be going again to such service. At least with glitches the guy Tommy would keep tabs and assure one that he’s on top of his game. Sadly I heard he is no longer with the company now I had to deal with that lady I think her name starts with L. They don’t have name tags in the place.

They need to learn from other Branches. Vereeniging is the best by far. Place is huge and they’re quick with their services. Very comfortable.

Good customer service goes a long way. Hope Klerksdorp will do better with other customers as for me it’s the end of the road with them.