1 reviews | Active since Oct 2020
BAD AND ************* SERVICE FROM TOYOTA SA
We bought a second hand Toyota Extra Cab 2.8 December 2023. At first they were very eager to sell and help wherever they can. They delivered the bakkie to us just before 2024. When we received the bakkie the front windscreen was cracked, the person delivering the bakkie said they will pay as it was his fault. The gor it fixed on our own cost and deliver the Invoice to Toyota Witrivier. After we had to mail and phone them a few times begging for the refund they paid it back to us. Just after that we started to realise there is more engine and shocks and wheel faults with the bakkie. When buying it the warrenteed the bakkie for faults like that. On instruction from Toyota Witrivier we had to take the bakkie to Toyota Howick where they gave an estimate quotation of R12,000 for the wheels and shocks and said that they will check the whole bakkie when we bring it in for that repairs. We presented the quotation to Witrivier and AGAIN we had to beg them for an answer through several calls, mails and whattsapp. Eventually they agreed. We took it in for repairs and it was then that they realise there was a lot of fault with the steering wheel system and had to be fixed immediately as it is unsafe to drive. We had it fixed by Toyota Howick. We presented that invoice of R9,000 to Witrivier where the refuse to pay it...SO WHAT IS THE WARRENTEE FOR AND ALSO HOW DO YOU SELL A BAKKIE AFTER CONVINCING US IT IS IN AN IMMACULATE CONDITION. We were also told the bakkie has not been in an accident, but there is a big bump on the left front bumper and the whole bumper infront is bended so that it actually touches the front part of the bakkie. This is really a bit sad and unexceptable to us, as we only trust Toyota bakkies and use to trust Toyota SA.
