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Alice P

1 reviews | Active since Oct 2022

04 Oct 2022, 17:01

******** deductions made by SPCA Springfield on my credit card

On 9th September 2022, I had my little Maltese admitted at SPCA Springfield for a dental surgery. An advanced payment of R2585 was required for the entire procedure. However the cashier Vino noted that my credit card kept declining, hence she swiped my credit card 3 times for the amount of R2585. SPCA deducted R2585 twice but denied they did so. Despite several queries, nothing got resolved. SPCA Springfield wanted a bank statement which I provided and is very clear on the deductions made twice. To-date I have not heard from SPCA Springfield, despite speaking to the Finance Manager Alida Van Zyk and the Hospital Manager Nicole Gounden. No refunds are made either and nobody contacts me any longer. The staff are very rude and unhelpful in the Animal hospital section. The service is appalling and shocking. FNB bank has now officially lodged a credit card dispute against SPCA Springfield and the matter will be investigated for *****. In the interim I'm short of R2585 in my credit card and my interest charges are building up due to serious negligence by SPCA Springfield

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Replies (3)
SPCA
SPCA's reply05 Oct 2022, 08:01
Official
We at the National Council of SPCAs will forward your complaint to the Durban & Coast SPCA asking for a response. Their response shall be posted within 7 days. 
 
Kind regards 
Society Liaison Unit 
National Council of SPCAs 
SPCA
SPCA's reply05 Oct 2022, 11:52
Official
Ms Palan 
We have scrutinised all correspondence, bank slips and your FNB bank statements.  Extensive email correspondence from our organisation is very courteous and helpful.  Our finance manager offered to meet with you on 16th Sept. You did not show up.  Our Finance department has already explained to you that we only received the payment once.  Your own FNB statement clearly shows 2 x deductions and 1 x reversal. Accusing our organisation of ***** is a very serious matter.  If there is indeed an investigation being undertaken by FNB we look forward to hearing from them so that we can finalise this matter.     
 
Caroline Smith 
General Manager 
*** 
Durban & Coast SPCA 
AP
Alice P's update07 Oct 2022, 11:49
Reviewer Update
This is not an accusation, this is a serious matter. SPCA should contact the credit card division of FNB to dispute this matter. The bank statement is very clear of the 2 transactions done and deducted by SPCA Springfield.