Terrible service, just plain terrible for people who say that they care about our animals

Terrible service, they said that they would contact me concerning my fur baby on the day that they came and collected him after he came home with a tail injury. I'm still waiting for them to phone me. My heart is broken concerning my kitty and it seems like they don't care about people who truly love their animals 💔💔💔💔💔💔💔💔💔