TKt
Thandeka Kobi thandeka.kobi

1 reviews | Active since Jan 2023

01 Oct 2026, 07:39

Terrible service

The service at SPCA in grassypark was terrible. I booked an appointment for my dogs to be collected and took a day off to wait for them. At 4pm I had to be the one to call and check when they will come only to find out that they won't come. No one bothered to call and let me know. SPCA staff just don't care.

0
Replies (3)
SPCA
SPCA's reply01 Oct 2026, 09:20
Official

We at the National Council of SPCAs will forward your complaint to the Cape of Good Hope SPCA asking for a response. Their response shall be posted within 7 days.

 

Kind regards

Society Liaison Unit

National Council of SPCAs

SPCA
SPCA's reply09 Oct 2026, 11:47
Official

Dear Ms. Kobi

The CoGH SPCA made contact with you and assisted in collecting your animals on 08 October 2026. The oversight in communicating with you is noted and we express our sincere apologies. This was addressed with the relevant staff and measures were put in place to ensure this does not happen again. 

We trust your experience with the CoGH SPCA has changed your view of us and the important work we do. 

 Please feel free to contact us should you require any further information or assistance. 

TKt
Thandeka Kobi thandeka.kobi's update09 Oct 2026, 12:20
Reviewer Update
Peace from SPCA called and arranged for a pick up for our dogs. The matter was resolved the same day. Thank you very much 🙂