SPCA Kempton Park - Rude, heartless people.

Dear Linda,  Thank you for taking the time to share your concerns regarding your recent interaction with the Kempton Park SPCA. We sincerely apologise for the negative experience you had any distress it caused you. It is our mission to treat all our visitors and their concerns with respect and professionalism, and we regret that this may not have been reflected during your recent interaction with us.  Unfortunately, without specific dates and persons spoken to, this complaint was difficult to investigate as the management committee.  The staff at the Kempton Park SPCA have noted that they contacted Springs SPCA to request the permission letter from the Body Corporate as this is a prerequisite, eventually this information was received by the Kempton Park SPCA. Please note that home checks are not completed until all the relevant documents are in place.   The Kempton Park SPCA called in the morning to check the availability of yourself for the property check, which is normally done between 10H00 – 14H00 Monday, to Friday.  They stated to you, that investigations of animal cruelty take priority and they would slot you in as the time became available.  The Kempton Park SPCA noted that you did not accept this and wanted the inspector’s personal cell phone number, because you wanted to call the inspector through the day to see where she was.  We do not hand out any personal contact numbers.   The Kempton Park SPCA attempted to accommodate the your family, as they informed you that they would start with you and call you or your husband when we leave the office,  The Kempton Park SPCA observed one old Yorkie that appeared to be walking with some difficulty, upon requesting if the dog had been to the vet, the owner showed us the medication for the pet and we were satisfied.  The property was subsequently approved.  Please know that we are committed to the wellbeing of all animals under our care and take all allegations of unprofessionalism very seriously. We have reviewed the situation internally and found that our staff followed the required procedures, whilst it is unfortunate that this was perceived as unkind, please understand that these measures are in place to protect the animals and ensure that the are going to responsible and caring homes.  We apologise if our communication fell short of your expectations, and we will be providing additional training to our team to improve this area. However, we stand by the need to follow our protocols strictly for the sake of the animals’ welfare.  Sincerely, The Kempton Park SPCA Management Committee.