response to response

A response when told not to respond, no wonder staff members can't greet and listen, if managers can't...lead by example. Back to my dog...by your own admission we were given 3 choices, when did the 4th option of 3 days treatment for R500 come into play...we were never made aware of this...and don't tell me I never told you,my wife and I clearly remember telling you we only have R500 on us. In respect of my dog that you killed unnecessarily I'm not carrying on about this. Bottom line... we now know and you've confirmed there was an option you never made us aware of. We walked away 2 years ago when you lost our cat (Randall will know what I'm talking about) and I think it's time you walk away now. You know and we know the 3 day treatment was never offered to us and hurts us even more now to know he had a chance. We were told R1200 nothing...NOTHING about a 3 day treatment. I asked, and I asked for a payment plan. You a money grabbing organisation and our dog died because if it. The end. Thank you.