1 reviews | Active since Feb 2018
Receptionist totally unprofessional
Yesterday I am an appointment to see the vet. I was told to come in at 8:30. I made arrangements at work and came in. I arrived at 8:15 only to. Be told that it's not a set appointment and I will have to wait. I was then given a number of 21 and told I had a long wait. The reception friend then arrived and she went in immediately.....they are rude and unfriendly .
Good Day
Kindly provide more information / name of the SPCA or contact us directly at *** / *** so that we may address your complaint / query more efficiently.
Kind regards
Society Liaison Unit
National Council of SPCAs
Good Day
Kindly provide more information / name of the SPCA or contact us directly at *** / *** so that we may address your complaint / query more efficiently.
Kind regards
Society Liaison Unit
National Council of SPCAs
The client in question has visited the SPCA on more than one occasion; she brought her dog in on 25 January with concern about a cough. We sent her away with medication. She arrived on 20 February at 8.30am saying she was here for a check-up, however a check-up was not scheduled and therefore she was given a number and asked to wait her turn. She decided after a while not to wait and made an appointment for a consult at 11am on 21 February which she arrived to and was seen to. The confusion may have been between the visit being a check-up vs a consult. In terms of being rude and unfriendly, this comes as a shock to our staff who feel they have a good relationship with the client and know her well as she uses our services regularly.
Regards,
Tanya Fleischer
Marketing Manager
The client in question has visited the SPCA on more than one occasion; she brought her dog in on 25 January with concern about a cough. We sent her away with medication. She arrived on 20 February at 8.30am saying she was here for a check-up, however a check-up was not scheduled and therefore she was given a number and asked to wait her turn. She decided after a while not to wait and made an appointment for a consult at 11am on 21 February which she arrived to and was seen to. The confusion may have been between the visit being a check-up vs a consult. In terms of being rude and unfriendly, this comes as a shock to our staff who feel they have a good relationship with the client and know her well as she uses our services regularly.
Regards,
Tanya Fleischer
Marketing Manager