Horrible attitude at spca centurion

We were at the spca centurion to look at adopting another dog after completing the process a month ago at the waltloo branch. The lady that 'assisted' us at centurion, named vanessa, was extremely ill mannered and spoke to us in an arrogant,rude tone not to mention the unprofessional attitude that went with her lack of social s****s. You would think that she would adopt a more warm and friendly tone to members of the public that display an interest in adopting the animals as we are able to provide them with a comfortable home and at the same time ease the burden of the spca. However, vanessa seemed like we were bothering her or wasting her precious time on a Friday and when we got angry and pointed out her stinking attitude- she acted as if we were children saying 'I don't want to speak to you anymore. You should go wait outside.' It is shocking that people like her work in an environment that requires good communication and a considerate and respectful approach. The realisation that vanessa fails to understand is that she needs us more than we need her and she represents the spca so first impressions, or a lack of it in her case, determines future interest and outcomes.