1 reviews | Active since Jan 2018
Disgusting attitude from Phumzile
After years of support and donations to the Pietermaritzburg SPCA, I went in yesterday to adopt a kitten. The ladies at reception then advised me to speak to Phumzile who would provide more information about the kittens.
As I walked through I enquired about the kittens in the last cage and Phumzile said that people are not allowed to even see those kittens yet as they have not received their second vaccination but will be ready by the end of October if I would like to adopt one of them as all will be available.
She advised that I should go into reception to find out about the application process.
I went into reception and the ladies confirmed that I am able to fill in an application for one of the kittens that will be available at the end of the month. I asked again and the ladies were polite and confirmed that I can fill in the application for the white and ****** kitten as the kitten will be available at the end of the month and the procedure can continue in the meanwhile.
After I had completed the application form, Phumzile stormed into the reception area and said "I HAVE ALREADY EXPLAINED THAT YOU ARE NOT ALLOWED TO FILL IN AN APPLICATION".
Upon further questioning, Phumzile revealed that she is keeping this kitten, who is supposedly not available yet, for someone who she had personally promised. I asked what process did the individual follow, and she said that the person had left THE CONTACT NUMBER ONLY with her.
I would like to know if the formal process to be followed is promising kittens to people and the qualifying criteria is leaving a contact number? Without any inspection or application?
I find such dishonesty in this system as Phumzile firstly said that the kitten was not available to anyone due to vaccinations and then she reveals that the kitten is actually taken? Is this fair? Is this how the system should work?
Phumzile is very rude and arrogant. I called earlier again to speak to someone about this procedure and Phumzile's response was " so what do you want?I am the one in charge here"
Is this how people are treated? This is absolute *******ion in the system.
Phumzile showed the puppies as originally requested and when, in passing, the kittens that were in quarantine were seen, she was correct in saying that they were unavailable.
If there was confusion, the reception staff were incorrect in allowing an application to be completed without consulting with Phumzile first.
The current applicant completed an application form for the ****** and white kitten on Phumzile's weekend off. She corrected this by phoning the applicant, explaining that the kitten would only be available at the end of October and that the application process would be put on hold until then. The applicant was understanding. The kitten was not booked with only a phone number being provided.
We apologize for the misunderstanding and confusion with regards to communication. We would also like to thank the family member that came into the society on Friday, 14 October to apologize for the events regarding the above and for requesting that they be allowed to apply for a kitten at the end of October.
Phumzile showed the puppies as originally requested and when, in passing, the kittens that were in quarantine were seen, she was correct in saying that they were unavailable.
If there was confusion, the reception staff were incorrect in allowing an application to be completed without consulting with Phumzile first.
The current applicant completed an application form for the ****** and white kitten on Phumzile's weekend off. She corrected this by phoning the applicant, explaining that the kitten would only be available at the end of October and that the application process would be put on hold until then. The applicant was understanding. The kitten was not booked with only a phone number being provided.
We apologize for the misunderstanding and confusion with regards to communication. We would also like to thank the family member that came into the society on Friday, 14 October to apologize for the events regarding the above and for requesting that they be allowed to apply for a kitten at the end of October.
Phumzile is very ******** and has absolutely no manners or respect.
This seems to be the norm of how people are treated at the SPCA.
Please accept this as formal notification that I am terminating all funding and support made to the SPCA due to the complete lack of respect from your employees.
This is why the SPCA lacks funding, take an introspection!
Absolutely disgusted.
Phumzile is very ******** and has absolutely no manners or respect.
This seems to be the norm of how people are treated at the SPCA.
Please accept this as formal notification that I am terminating all funding and support made to the SPCA due to the complete lack of respect from your employees.
This is why the SPCA lacks funding, take an introspection!
Absolutely disgusted.