Disappointed and heartbroken

On Saturday my Husband took my sick puppy to spca it was poisoned and he was turned away and was told that he should make a booking, he tried to explain but he was still turned away as a result my puppy died, am confused where we should report animal cruelty if the very same people we supposed to report to are the ones who are doing that cruelty, I know as blacks we are known not to care for our pets but some of us take them as family members. Am very disappointed at the doctor who turned my husband away I hope she sleeps better at night, I don’t know how we suppose to donate to such an organization that doesn’t care and doesn’t show compassion, very disappointed