CM
Cheryl Mòódley
1 reviews | Active since Mar 2018
29 Jun 2019, 08:15
Dirty!
I have been giving monthly donations to the spca for years and follow and support the work done. I therefore took my dog to be spayed at your hospital in grassy park as i would rather my money go to your hard working staff that the overpriced/moneymaking private institutions. In terms of your code of conduct i trusted my dog to be well taken care of. The hospital also looked well maintained. I was mortified when I had to pick up my dog the next day and she was covered in hard faeces and smelling of it. For the faeces to dry up it means she was left like this for a long time. It resulted in her fur getting a small mat. I understand you have many animals to see to, you may be short staffed etc but these are not excuses for basic care. The dog is already in discomfort and you subject her to sleeping in her poo. My question is could the care giver not even rinse her for 5 mins before handing her to me? That is not too much to ask. Is it not unhygienic for faeces to be around a surgery site? Am i not entitled to receive my dog in the condition i brought her in? I was tasked with having to bath her without getting the stitches wet, even though i had given her a bath the night before knowing that you cant bath a dog during the healing process. It took about 20mins to soften the poo and pull it out of the tangled strands of fur. I spoke to Mitchell who advised me he was the supervisor and would talk to his staff. Get back to the basics SPCA! I will be stopping my donations to save the funds to make use of private institutions in future. I am very disappointed and highly upset.
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SPCA's replyOfficial
01 Jul 2019, 08:57We at the National Council of SPCAs will forward your complaint to the Cape of Good Hope SPCA asking for a response. Their response shall be posted within 7 days. Kind regards Society Liaison Unit National Council of SPCAs
Best regards,
SPCA's reply01 Jul 2019, 08:57
Official
We at the National Council of SPCAs will forward your complaint to the Cape of Good Hope SPCA asking for a response. Their response shall be posted within 7 days. Kind regards Society Liaison Unit National Council of SPCAs
Best regards,
SPCA's replyOfficial
03 Jul 2019, 08:08 Dear Mrs. Moodley In response to your complaint, we have conducted an in-depth investigation into the matter and hope that our findings will bring you some peace. We are sorry that you had a negative experience at our SPCA and we assure you that we treat all our patients with the utmost care and compassion. We will never send one of our patients home if they are dirty, but in Furby’s case nobody noticed that her bum was dirty, because she is such a furry creature. It is unfortunate that some patients develop loose stools from the anaesthetic and stress, and this is usually not an issue as long as they do not have long hair under the tail which can then get matted. There is no indication that Furby slept in poo, because this is confined to the long hair below her tail and she was in our care for only 24 hours. We take great care to ensure that our cages are kept clean, dry and hygienic. When we offered to clean Furby, you declined because you wanted to clean her yourself in the Public bathroom. We are grateful to pet owner’s such as yourselves who care so deeply and we assure you that we do the same.
Best regards,
SPCA's reply03 Jul 2019, 08:08
Official
Dear Mrs. Moodley In response to your complaint, we have conducted an in-depth investigation into the matter and hope that our findings will bring you some peace. We are sorry that you had a negative experience at our SPCA and we assure you that we treat all our patients with the utmost care and compassion. We will never send one of our patients home if they are dirty, but in Furby’s case nobody noticed that her bum was dirty, because she is such a furry creature. It is unfortunate that some patients develop loose stools from the anaesthetic and stress, and this is usually not an issue as long as they do not have long hair under the tail which can then get matted. There is no indication that Furby slept in poo, because this is confined to the long hair below her tail and she was in our care for only 24 hours. We take great care to ensure that our cages are kept clean, dry and hygienic. When we offered to clean Furby, you declined because you wanted to clean her yourself in the Public bathroom. We are grateful to pet owner’s such as yourselves who care so deeply and we assure you that we do the same.
Best regards,