SH
Sherry H

1 reviews | Active since Jun 2023

14 Sept 2023, 12:02

Boksburg SPCA staff

Absolutely disgusted with the staff at the Boksburg SPCA. My mother, who is unemployed due to ill-health, took her dog -who passed way after having babies - along with the dead babies to the Boksburg SPCA for assistance. It was found that 3 babies were alive however they had to put them down. They then demanded R400 to take the dogs to be cremated. This after my mother advised she has no money because she unemployed. So they can kill the babies for free but won't take them to be cremated for free?? After my mother had a complete breakdown already being emotional about the loss of her fur baby, they took the doggo's. Without my mother having paid any money. They are all ******* and took a chance to see if they can make a quick buck... The National Council of the SPCA is a non-profit org and is registered as a public benefit organization. Asking for a donation is perfectly fine but demanding money from a visibly sick person who suffered a loss is beyond disgusting. My donations will also stop immediately unless an apology is given.

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Replies (3)
SPCA
SPCA's reply14 Sept 2023, 12:10
Official
We at the National Council of SPCAs will forward your complaint to the Boksburg SPCA asking for a response. Their response shall be posted within 7 days.  Kind regards Society Liaison Unit National Council of SPCAs  
SPCA
SPCA's reply14 Sept 2023, 12:10
Official
We at the National Council of SPCAs will forward your complaint to the Boksburg SPCA asking for a response. Their response shall be posted within 7 days.  Kind regards Society Liaison Unit National Council of SPCAs  
SPCA
SPCA's reply21 Sept 2023, 11:44
Official
“Boksburg SPCA Management have investigated the complaint laid by Ms. S Homan and have questioned our reception staff who assisted her mother and her brother on the day they brought in the animals. Our reception staff deny being rude to her family nor do they recall her mother having a ‘breakdown’ and state all went smoothly without incident.                                                                                                                                                                                                                            On enquiry from her brother costs were explained, as well as, that if they cannot afford it any donation will be welcomed. On a question from them a donation of R400-00 towards the disposal of her deceased dog and the euthanasia of the puppies was proposed. Her mother then said she would be able to make a R100-00 donation but realised she did not have any cash on her – she was then assisted at no charge. It is Boksburg SPCA policy to always assist pet owners with the euthanasia and/or disposal of their animals – regardless whether they can afford a donation or not. Our priority is to humanely end the suffering of any sick or injured pets and we do not profit from offering this service to the community.”