Sies NSFAS!!!

Good Day All, so we keep on wondering why NSFAS takes so long to answer their calls? I have the answer for everyone today, this incident happened about 15 mins ago, my daughter has personally experienced a customer care consultant putting her phone on mute, after she gave her security details to check the request on her system and asked her to please hold while she checked. When the consultant resumed, my daughter made it known that she was still holding and realized that no-one is speaking to her, she handed me the phone and I told her she was placed on mute and asked her to record the call. So, I have it on record if the managers or anyone else would like to listen to it and review.

My daughter has now called back and is still waiting in the queue, they will probably answer when they are done with their conversation which should end around 4pm today, I'm sure. You know, we are normal, functioning people who rely on this funding from government sources, yet, we are treated as though we are non-existent. I would like to know how I can escalate this issue, this laxidasy attitude in NSFAS customer care is worse than pathetic! Sies NSFAS!!!