Poor service relating to debit orders and updated statements, debt fully repaid but still deducting off my account. Poor customer service.

I have a student loan with NSFAS, payments are deducted via debit order.

My last statement I recieved is dated May this year. Even on my Nsfas account and profile this is the last updated statement.

Based on my payments my loan is fully repaid since August. Yet debit orders still run. No one is at their call centre according to the automated voice recording due to Covid 19 restrictions. They as you to email. I have emailed them numerous times since the beginning of October. I have also tried to contact them on social media.

No response. The automated email says you can expect a response in 48 hours. It's been 3 weeks!

Easy to take your money. Not so easy to stop them taking it even if your debt is fully repaid.

And I can't stop the debit order without them.

Very poor service, I bet if I was applying for a loan I would have been contacted 100 times by now.