POOR SERVICE FTOM NSFAS

Over a month ago NSFAS emailed me saying I have been approved for funding and that they will send me a follow up email with the link for me to sign my contract and then the funds will be dispersed and I have been waiting ever since! And the last day to sign this contract is tomorrow! I have been emailing them for the past mon this and trying to call them, they don't respond to emails or even take calls! You wonder if there is ever anyone sitting on their desk! . I just want to sign the contract so I can get my funding my fees need to be settled so I can also study next year