POOR SERVICE DELIVERY AND BAD MANAGEMENT

I would like to know why our first year students must suffer like this???? They need to concentrate on their studies but dealing with too many hassles from nsfas which can be resolved telephonically if NSFAS would answer their telephone calls. WE APPLY FOR FUNDING BECAUSE WE'RE VULNERABLE AND DO NOT HAVE THE LUXURY OF HAVING SAVINGS FOR STUDIES OR TRAVELING !!!! BUT WE HAD TO DRIVE MY COUSIN ALL THE WAY TO THE NSFAS OFFICE WHICH IS MORE THAN 30KM FROM WHERE WE LIVE, FOR ATLEAST 4 TIMES. HER STATUS IS ON PENDING AND THEY REQUESTED FOR HER MOM'S SARS DOCUMENTS IN ORDER TO PROCEED WITH THE APPLICATION, BUT THEY NEVER GAVE HER ACCESS TO DO SO, WE DROVE THERE TO SUBMIT THE DOCUMENT BUT THEY REJECTED. TODAY WAS THE WORSED!!!!! WE GET TO THE OFFICE, THE SECURITY SAID THEY WON'T BE ABLE TO ASSIST US, NO REASON, NO NOTES, NO NOTHING! THE STUDENTS HAD TO LEAVE THEIR CONTACT DETAILS. ARE THEY KIDDING US????? DON'T PLAY WITH OUR BREAD MONEY? WE DON'T HAVE, HENCE THE REASON FOR US APPLYING FOR FUNDING FROM NSFAS. POOR SERVICE DELIVERY FROM NSFAS