Poor service

Last year I app**** for funding from nsfas last before applying I asked if I did qualify on the phone I was told to check requirements on the website and also those who should not apply and the requirements state -

Who qualifies for NSFAS funding? All South African citizens All SASSA grant recipients qualifies for funding Applicants whose combined household income is not more than R350 000 per annum Person with disability: Combined household income must not be more than R600 000 per annum Students who started studying before 2018 whose household income is not more than R122 000 per annum.

Who should not apply? Students that have completed a previous qualification. Students with a combined household income of more than R350 000 per annum. Students who have already app****, qualified and received funding. They are automatically funded for the duration of their studies provided they pass their modules and meet the academic requirements. Foreign students (any student who is not a South African citizen). I read all this and confirmed I can apply I was eligible for funding got into unisa for social work did my first year I got a laptop from nsfas at this point no payment was made at the end of the year October/ November I got an email stating I was rejected for funding N+ rule I was so confused and mind boggled I sent numerous emails no response and at this time I was almost done with my exams for the academic year now I am in a situation where I cannot register at unisa this year .