Poor Response to Requests!

Item: NSFAS
Rating: 1
Author: Tshepang M

NSFAS customer care service is ridiculous. They want us to pay back the study loan but fail to respond to account related enquiries. The same balance has been reflecting on my statement since the end of May 2018, despite the numerous payments I have made since June 2018. How is it that the balance stays the same even when I continue to pay? Something does not add up and they fail to send statements on a monthly basis as I literally have to beg for it. Someone please do something about this because there seems to be a problem with my account.

Helpful (0)

Replies (1)

NSFAS's replyOfficial

16 Jan 2019, 16:27

Good day Tshepang,

Thank you for contacting NSFAS.

For safety and security purposes please call our contact centre ***or email *** with your ID number in the subject line.

Kind regards,

KE

Best regards,

NSFAS's reply16 Jan 2019, 16:27

Official

Good day Tshepang,

Thank you for contacting NSFAS.

For safety and security purposes please call our contact centre ***or email *** with your ID number in the subject line.

Kind regards,

KE

Best regards,

Poor Response to Requests!

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