NSFAS Systems

I must say I am not impressed with the system they use at NSFAS. They previously announced that they will be blacklisting people for not repaying their student loans. With the 2016 interest rates I decided to clear all debts. <br> On the 9th Feb 2016 I made a manual payment to pay off the outstanding amount since they did not debit the amount in January 2016 as agreed, I called after a few days and was told the payments can take 5 working days. On the 17th I called again and spoke to Tankiso Modia who sent me an email confirming that they have received my proof of payment and the time is 7 to 10 working days from when I paid the amount. To this day the payment has not updated on their system.<br> I called back again on 24/02/16 and still no payment reflects, no one could answer why the January payment did not go through. No one could answer how long their system takes to update, not even Mbulelo the customer service team leader,<br> Why tell people to pay when you can't even allocate the payments!!!! The Team Leader Mbulelo Sebezo and agent Andiswa Mawisa were discussing me towards the end of the call saying I was just threatening them, unaware that I was listening to them. Wow.<br> From Appalled<br>