NSFAS funding

To whoever going to deal with this i would like to know why your sites share contact details as well as email addresses when there’s actually no one to assist on your end ? I had experienced difficulties And I shared my concerns with the nsfas email and no one responded or assisted. Now I have no funding and I’m accepted at a university? Had it been that someone assisted or cared I wouldn’t be stressing because as someone who needs financial support I expected the serve to be great as financial hardship is not an easy subject. I don’t even know what to do now