NSFAS CALL CENTER IS USELESS

I called in the NSFAS load department last week Thursday as I would like to pay off my student loan the lady that assisted me gave be the balance but it did not reflect the latest amount she ask me to call in the following week and today 19May 2021 i called in spoke to Dilshaad who was not able to assist me as they can tell me my balance over the phone and her section doesn’t deal with such and when i ask her to transfer me to people who can assist me she said they can’t do that so what must a person do to get assistance from NSFAS course it clear people who work for them are lazy and want to sit around the who day and do nothing while the charge us interest on the loan. Why verify the account holder via phone but still can’t get what you needed who will **** someone by paying their loan come on this is not on at all. And i still don’t have my balance the last NSFAS statement I got was about a year ago clearly someone is getting paid to do nothing there