NSFAS Accounts are in shambles!!!

I made a payment to NSFAS at the end of January in order to settle my account. I then noticed that the debit orders still carried on as usual as if the account was not settled. I tried contacting nsfas by sending emails, contacting the call centre and even posting on twitter and sending direct messages. In all of this I was unsuccessful in getting my query resolved.

I had to put a stop order with my bank in order to ensure that they don't carry on debit my account every month.

It has been 7 month since I paid money to NSFAS to settle my account and yet I still get a statement every month that does not reflect the payment made. They are still calculating interest every month on the amount that they still say I owe.

The call centre is useless. It is very difficult to get through and when you do get through the just tell you that they are not able to help.

All I want is a settlement letter.