Never available to help!!

This is has got to be the most unreachable company in th world. I have tried to contact NSFAS on numerous ocassions to get an updated statement on my student loan, but to no avail. When you try to contact the number on their website, it is no longer in use and it clearly states that there is no alternative number. I tried contacting the company that does collections for them, but all they say is they can send an email to request statements but end up not receiving any. Their collections company have given me an 021 number but that line just rings forever with no answer. I even sent through an email to their email address but have not received any acknowledgement or feedback from NSFAS. There is even a self help login platform for statements but is useless as it does not allow for logging in. I'm paying back their funds, I would like to know what my balance is!! But no platform of theirs is helpful!!!. Pathetic service providers!!!