SD
SD D
1 reviews | Active since Dec 2018
27 Dec 2018, 11:55
Incompetence of NSFAS employees
I would like to call out the incompetence of Natertia Costello. After I contacted her on 9 March 2018, she told me I should provide proof of registration and an affidavit stating I am a student in order for their collections department to not hand me over. After sending them dozens of messages with proof. I was handed over to Credit Intel and only in November they provide a statement of the amount payable. And after March the amount has increased slightly with each sms notification. She is ***********.
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NSFAS's replyOfficial
16 Jan 2019, 15:19Good day Shaheen,
Thank you for contacting NSFAS.
Please be advised the process that Natertia had followed is correct.
The reason as to why you are being contacted to repay is due to the fact that our system picks up that you are no longer a student/ funded by NSFAS.
In order for NSFAS to adjust the interest/balance on your account we need proof that you are still a student.
Please forward the above mentioned to *** and ***.
As soon as we have received your documents, your account will be updated.
We apologize for any inconvenience caused.
Should you require further assistance in this regard, please do not hesitate to contact the NSFAS CONTACT CENTRE on ***. Kind Regards,
KE
Thank you for contacting NSFAS.
Please be advised the process that Natertia had followed is correct.
The reason as to why you are being contacted to repay is due to the fact that our system picks up that you are no longer a student/ funded by NSFAS.
In order for NSFAS to adjust the interest/balance on your account we need proof that you are still a student.
Please forward the above mentioned to *** and ***.
As soon as we have received your documents, your account will be updated.
We apologize for any inconvenience caused.
Should you require further assistance in this regard, please do not hesitate to contact the NSFAS CONTACT CENTRE on ***. Kind Regards,
KE
NSFAS's reply16 Jan 2019, 15:19
Official
Good day Shaheen,
Thank you for contacting NSFAS.
Please be advised the process that Natertia had followed is correct.
The reason as to why you are being contacted to repay is due to the fact that our system picks up that you are no longer a student/ funded by NSFAS.
In order for NSFAS to adjust the interest/balance on your account we need proof that you are still a student.
Please forward the above mentioned to *** and ***.
As soon as we have received your documents, your account will be updated.
We apologize for any inconvenience caused.
Should you require further assistance in this regard, please do not hesitate to contact the NSFAS CONTACT CENTRE on ***. Kind Regards,
KE
Thank you for contacting NSFAS.
Please be advised the process that Natertia had followed is correct.
The reason as to why you are being contacted to repay is due to the fact that our system picks up that you are no longer a student/ funded by NSFAS.
In order for NSFAS to adjust the interest/balance on your account we need proof that you are still a student.
Please forward the above mentioned to *** and ***.
As soon as we have received your documents, your account will be updated.
We apologize for any inconvenience caused.
Should you require further assistance in this regard, please do not hesitate to contact the NSFAS CONTACT CENTRE on ***. Kind Regards,
KE
SD
SD D's updateReviewer Update
17 Jan 2019, 12:34**** you KE i emailed proof multiple times without acknowledgement. I was finalising my honsbsc degree. *********** fools!
SD
SD D's update17 Jan 2019, 12:34
Reviewer Update
**** you KE i emailed proof multiple times without acknowledgement. I was finalising my honsbsc degree. *********** fools!