Frustrated by bad service

I have been calling NSFAS to get my statement and paid up letter the whole week to get my paid up letter and all im told is that their systems are down.One consultant advised me to send an email to ********** and i have not recieved any response from them.Im missing an opportunity to get a job because i urgently need my academic record.Lastly not to mention how rude and unprofessional some of the consultants i spoke to were.This is unacceptable.