EXTREME INCOMPITANCE from Nomapinki Ndema, Mncedisi, Nkadimeng Malie & Jeff

My name is Khambi an NSFAS student. I tried unblocking my wallet for the entire year without getting help. Student support office failed to assist me with this problem.

Called NSFAS and I was told there wasn't anything from my school about my problem. then I sent an email and spoke to a lady called Nkadimeng Malie. The agent said she will forward the matter to someone who will unblock my NSFAS wallet and during our conversation she didn't give me any proof that she did her job nor did she provide a timeframe. The only thing she kept saying is I cant be on the line with you for long. I have been struggling for an entire year, incurred a lot of debt and expected to study and excel aLL the same time.

Mncedisi is the other agent i spoke to and he tried telling me the same thing I have been hearing all this time. What's worse is that he refused to give me his surname, refused to transfer me to his supervisor named Nomapinki Ndema. He told me he was escalating the matter to Jeff who doesn't have a surname apparently.

Each time I call exactly at 8 am I have to wait for more than an hour to get help and every agent fails to help me.

I'm told there is a spreadsheet of students with the same problem. if this is the case then Jeff & Co are failing at their job. This means I'm not the only one who is not getting help and this increases the number of calls which agents fail to help students and supervisors are not competent enough to change whatever bull*** is going on there. NSFAS has been around enough to have such problems and this is the future of our country we are talking about.