Disgusting - The National Student Disappointment Fund !!

I would rate this useless company a -10 if I could.

The most incapable company I have ever dealt with.

There is no direct line to call them on. They are always busy and you cannot get through. Waiting years in the call center queues and then your call just drops. Their website is nonsense. Nothing you can really use to check your balance on your account or status of your application.

The prompts on the phone says you need to email the collections team and they will swiftly respond to any account queries - I am since waiting for more than 1.5 years for a response. Its disgustingly poor. Cant explain my frustration.

They call you and threaten to give you over to debt collectors if you don't pay, but once you ask for assistance and account balances - you never here from them. How can I pay and settle my account if I dont get any statements or there is no adequate way to check my account balance????

Even better, NSFAS sets up a debit order arrangement with you based on a agreed monthly amount so that its more convenient for the user. Just so that they can debit a higher amount never agreed upon and when you want to close your settled account, they are nowhere to be found, but debit orders still run ever month filling their ugly selfish pockets!!!

What a disgrace SA government!!! NOT A SURPRISE!!!