Bad Service

Good Day

To whom it may be concerned.

I am trying to apply for a bursary for 2025 but I am getting numerous emails regarding my application.

Firstly I am a student with a disability. My doctor completed the Disability Annexure Form with his stamp and he indicated my disability. I also attached two to three additional documents indicating my disability. Yet, I still get notifications stating that the above is outstanding. What more do I need to do?

Secondly, under my mother's signature, I received a notification that the date is wrong. I checked the date and everything is correct.

I've been to the Cape Town branch and the lady assisted me and uploaded the documents herself, I uploaded the documents again this morning as I only had 5 working days to submit it. I have all the documents with me so please tell me what more I should do.

I called this morning, waited exactly 58 minutes and when I got through to an agent called Wendy, she put down in my ear. Is this how your system works? Is this how your agents treat your applicants? I tried calling five times after that and it said it was busy.