Bad service

Good day I have send an email to both MBD and nsfas regarding communication with Nsfas and Unisa regarding my student loan. I have been receiving notification that my student loan has been handed over to Mbd, which doesn't make sense, unless its for the one accounting book i bought from the Hatfield book store after i was informed extremely late. I expressed my concern but no one from unisa or nsfas assisted me or explained to me why wasnt i informed earlier, since the gentlemen from nsfas informed me in September 2017, yet my student loan was approved in march or April. My concern is that even after emailing unisa and nsfas regarding being informed late about my loan that was approved, nothing was done to assist me or make things better. I even spoke to gentlemen and asked him why wasn't informed in time and not in september 2017 where i literally have a month or 2 to catch-up and the remaining subject/s required me to attend classes and study sessions to understand it. There was no way i was going to be able to qualify for next year because i had 1-2 subjects to complete and i had to complete at least the first or second semester, which i couldn't because of nsfas. The government has put this program in place to support people to study, but we are receiving horrible service and no initiative/punishment is been done to such people or organisations providing horrible service and playing around with peoples future. Its really disappointing that both unisa and nsfas didn't both to assist me, even though they both failed me as a student. I didn't apply for a student loan just to check if i qualified or for any stupid reason, i app**** to improve myself and change my life. Nsfas failed considering their role in regards to funding students to study. Why wasn't i informed in time, why didn't nsfas or unisa send an email or sms to inform me. I tried from my side to get confirmation and eventually i did and it was to late. Is this even important for them? I tried to contact mbd, as per the sms notification im getting but no luck. Can you please email me the amount i need to pay, i will only pay for the book i bought and didn't use. I will not be charged for anything else i didn't use. Nsfas should be able to provide MBD with a recorded conversation i had with the gentlemen and listen to it properly and you will here me asking him the same questions i have on this message